Troubleshooting and maintenance: An introduction

Download PDF

What is troubleshooting?

Tracing and correcting faults in a mechanical or electronic system is called troubleshooting. It is a systematic approach to problem-solving by verifying the real problem, analyzing symptoms and solving minor to major problems in computers, software, and complex machines. It searches for the source of a problem so that it can be solved. It involves the process of eliminating potential causes of a problem by identifying the problem so that it can be repaired or replaced as required. The issue is the reason for the malfunction of the system and troubleshooting is the process of determining the causes of these malfunction or symptoms. After the process, the product or the software can be restored to its previous working state.

Any unexpected or undesirable behavior is the symptom and troubleshooting is the process of isolating its specific cause or causes. In particular, the troubleshooter can investigate the components by isolating the source of the problem or the system as a whole and then by fixing it, typically through a process of references with a standardized checklist  for eliminating these prospective causes. Some systems have designed test points which display the error cause or automatic troubleshooting options. For example, most printers have indicator lights which change colors or blink, which display messages for detectable problems: paper jams, empty paper trays or other cable disconnection or a startup problem, which gives beep indication, detailed messages or generated codes etc.

The basic principle is to begin with the most obvious or the easiest problem to fix. By checking common causes, analyzing the issue and next step is to eliminate the necessary components or issues within the systems or the software. Next step after finding the problem is to check for ways and steps required to remove the problem.

Troubleshooting depends on various factors such as the intensity of the issue, the experience of the troubleshooter. The easiest way to start solving the error is to have a systemic method. This involves algorithms, systematic checklist, troubleshooting procedure, flowchart or table which lists the methods of solving the error. Developing  procedures in advance allows sufficient thought about the steps to take and organizing a efficient troubleshooting process.

Troubleshooting is the necessity and useful for the performance of the computer, for cutting down the bills in repairing the system.



Leave a Reply

2 Comments on "Troubleshooting and maintenance: An introduction"

Leave a Reply

Sort by:   newest | oldest | most voted

Nice info!